Reference

What Play Fees Actually Mean at 380east

No surprise charges, no buried line items — we lay out every fee attached to deposits, withdrawals, and account activity so you can make decisions with a full picture.

Zero Deposit Fee via PayPalWithdrawal Fee BreakdownAccount Inactivity RulesCurrency Handling ClarityFee Dispute Path
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380east What Play Fees Actually Mean at 380east
380east How Play Fees Are Applied to Your Account

How Play Fees Are Applied to Your Account

380east charges no fee on deposits made through PayPal, Venmo, or Play+ prepaid card — those funds land in your account balance without a deduction. Withdrawal fees, if any, vary by method and are shown on the cashier screen before you confirm the request; you are never charged a withdrawal fee you have not seen first. Account inactivity fees kick in after

a defined period of zero account activity — the exact window and amount are listed in your account settings under the Fees tab. Currency conversion does not apply to US dollar accounts. All fee disclosures follow the terms attached to your account at registration.

HOW WE OPERATE

Why Our Fee Disclosures Hold Up

380east publishes every applicable fee before a transaction completes — on the cashier screen, in account settings, and in the terms attached at registration. We do not alter fee schedules without advance notice to account holders. The four points below outline how we keep fee handling consistent and verifiable for every account.

Pre-Transaction Disclosure

Every fee is displayed on the cashier screen before you tap confirm. Nothing is deducted from your balance without a prior, visible disclosure tied to that specific transaction.

Fee Schedule in Account Settings

Your account's Fees tab holds the current schedule — inactivity periods, withdrawal handling costs, and method notes — updated whenever a change is made and timestamped.

Advance Notice for Changes

Any revision to our fee schedule is communicated to account holders before it takes effect. We do not apply a new fee retroactively to transactions that occurred under an older schedule.

Dispute Resolution Path

A documented dispute process exists for any fee you believe was applied in error. Live chat and email both open a case, and each case gets a written resolution with the relevant transaction detail.

FEE HELP CHANNELS

Get Fee Questions Answered Fast

If a charge on your account doesn't match what the cashier screen showed, our support team can pull the transaction log and walk you through every line. Reach us through live chat inside your account, by email, or through the help center fee-dispute form. We aim to resolve fee discrepancies within one business day of the report.

Live Chat Support Open the chat widget from your account dashboard any time a fee looks off. Our agents can view your transaction record and explain each charge in plain language.
Email Fee Dispute Send a written fee dispute to our support address with your account ID and the transaction date. You will receive a confirmation and a resolution update within one business day.
Help Center Fee Tab Your account's Fees tab lists every scheduled charge tied to your account type — inactivity windows, withdrawal costs, and any method-specific handling notes — all in one place.

Play Fee Glossary — Key Terms Explained

These are the terms you are most likely to encounter when reviewing charges on your 380east account. Each definition is written in plain language so you can match it to what you see in your account activity log.

01
What is an inactivity fee?

A charge applied to an account that has had no deposits, withdrawals, or gameplay for a set period. The fee and the inactivity window are both listed in your account's Fees tab.

02
What does withdrawal handling mean?

A cost some payout methods carry to process the transfer from your account balance to your PayPal, Venmo, or Play+ wallet. The amount is shown before you confirm the withdrawal.

03
What is a currency conversion fee?

A charge applied when a transaction involves converting one currency to another. US dollar accounts at 380east do not incur this fee, as all activity is settled in USD.

04
What does 'cashier fee' refer to?

Any charge visible on the cashier screen at the moment of a deposit or withdrawal. Cashier fees are itemized separately from your principal transaction amount before you confirm.

05
What is a payment method surcharge?

An additional cost tied to a specific payment rail — for example, a card-processing fee not associated with PayPal or Venmo. The surcharge is disclosed per method on the deposit screen.

06
What does 'net payout' mean?

The amount that actually reaches your wallet after any applicable withdrawal or handling fee is deducted. The cashier screen shows gross amount, fee line, and net payout before you confirm.

Common Questions About 380east Play Fees

These are the questions our account holders ask most often about how play fees work, when they apply, and how to challenge a charge that doesn't look right. Each answer reflects the current fee structure as it appears in account settings.

No fee is applied on deposits made through PayPal or Venmo. The full amount you send lands in your account balance. The cashier screen will confirm this with a zero-fee line before you complete the deposit.

Withdrawal fees depend on the method you select. The cashier screen shows an itemized fee line — and the resulting net payout — before you confirm. You can switch methods on that screen if another option carries a lower cost.

The inactivity window and fee amount are detailed in your account's Fees tab under settings. Any login, deposit, or gameplay resets the inactivity clock, so the fee only applies after a sustained period of no account use.

Yes. Open a dispute through live chat or email with your account ID and the transaction date. Our team reviews the transaction log and provides a written resolution, typically within one business day of the report.

Each payment method may carry its own handling cost. Play+ prepaid card, online banking, and debit card fees — if any — are each disclosed individually on the cashier screen before a transaction is confirmed.

Yes. 380east sends advance notice to account holders before any fee schedule revision takes effect. Changes are also reflected in your account's Fees tab with a timestamp showing when the updated schedule became active.
Reference

Play+ Fees Explained

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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