Reference

Everything You've Been Meaning to Ask

If something about your account, a deposit, or how access works has been sitting in the back of your head, this is where we answer it. We've pulled the questions we hear most often and answered each one directly — no runaround, no boilerplate.

Account SetupPayPal & Venmo DepositsWithdrawals ExplainedMobile AccessState Eligibility
Explore the Lobby Read FAQ
380east Everything You've Been Meaning to Ask
STILL NEED HELP

Ways to Reach Us Directly

Can't find what you need in the FAQ? Our support paths are straightforward — reach out through the channel that fits how you prefer to communicate, and our team will follow up with a concrete answer, not a scripted deflection.

Live Chat Open the chat widget from any page in your account. It connects you to a real agent who can pull up your account details and answer payment or access questions on the spot.
Email Support Send your question to our support address from your registered email. Useful for account verification issues or detailed withdrawal questions that need a paper trail.
Help Center Our on-site help section walks through common account steps — like linking PayPal, confirming your identity, or checking your Play+ card balance before a deposit.
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

We update these answers when account flows change — not on a schedule, but whenever a process shifts. That keeps the FAQ reflecting what actually happens on the platform right now, rather than describing a version of the cashier that no longer exists.

Written by Account Operations Every answer here comes from the team that handles actual account and payment questions daily, not a content agency working off a brief.
Payment Steps Are Real The PayPal, Venmo, and Play+ deposit steps described match the exact flow in your cashier — same screens, same confirmation prompts.
State Eligibility Is Clear We don't claim access everywhere. Where local law is the deciding factor, we say so plainly rather than writing around it with vague language.
Updated When Things Change If a payment method, withdrawal path, or account verification step changes, this page gets updated before confusion builds in the support queue.
380east What This FAQ Actually Covers

What This FAQ Actually Covers

This page addresses the specific questions that come up most often once you've found 380east and want to get moving. We've organized answers around the moments that matter: opening your account, funding it through PayPal, Venmo, or a Play+ prepaid card, understanding how withdrawals get processed, and figuring out whether access is available in your state. Each answer is written the way

our account desk would explain it — direct, step by step where a step is needed. If you're in Newark or anywhere else in an eligible state, the same answers apply. Access depends on where local law permits online gaming, so we note that clearly rather than glossing over it. If you don't find your question here, our live chat connects you

to someone who can help in real time.

  • PayPal
  • Venmo
  • Play+
  • Live Chat Support
PLATFORM AT A GLANCE

Key Facts About 380east

3
Local payment methods: PayPal, Venmo, Play+
SSL
Encrypted account and transaction security
Mobile + Web
Full lobby access on any device
State-dependent
Access available where local law permits

Frequently Asked Questions

These are the questions we field most often — answered the way a real person at our account desk would explain it, not pulled from a generic template.

Head to the cashier, select PayPal, and log in to your PayPal account when prompted. Confirm the amount and the funds land in your 380east wallet. The whole path takes under a minute once your accounts are linked.

Yes, if Venmo is available in your state and connected to your account. Select Venmo in the withdrawal section, enter the amount, and confirm. Processing time depends on your account verification status at that moment.

Play+ is a prepaid card issued through our cashier that holds your account balance. Load it through your 380east wallet, then spend or withdraw like a regular debit card — useful when you want your funds accessible outside the platform.

Access depends on your state's local law. We operate only in eligible states where online gaming is permitted. When you open an account, the platform confirms eligibility based on your location before you can deposit.

Withdrawals sometimes pause for identity verification, especially on a first payout or after account updates. Check your email for a verification request, complete any outstanding ID steps, and the withdrawal will move through the queue.

Go to your account settings and find the verification section. You'll upload a government-issued ID and sometimes a proof of address. Most reviews complete within one business day; after that, your full withdrawal options open up.

Yes — the full lobby, cashier, and account settings are accessible from a mobile browser on iOS or Android. No separate download is required. Your PayPal and Venmo deposit options appear in the mobile cashier exactly as they do on desktop.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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